This is how to contact a customer service representative to discuss an issue.
It can be a very useful route, as you’re invariably on your device, which can provide any details required by the Live Chat agent to help resolve your issue.
To access the Live Chat feature, go to the Contact Us page and click the Start chatting now button.
You should be connected to an agent immediately, who will hopefully be able to assist you with the problem.
Again, you’ll want to go to the Contact Us page but this time, under the Start chatting now button you’ll see the smaller text that reads Need help over the phone? We can call you.
Click the We can call you section and you’ll be taken to another page where you to select the order you want to query.
To use the call feature you’ll need to click the tick-box to the left of the product image in the order section. If the order displayed isn’t the item you want to discuss, click the choose different order button.
To talk to someone on the phone you’ll need to use the drop menu under the order details in the Tell us more about your issue section.
Obviously, it’s best to go down the help desk route as we’ve found it to be a good service, but it’s also useful to know that there is a public forum that can get you some quick results as well.
Martyn has been involved with tech ever since the arrival of his ZX Spectrum back in the early 80s. He covers iOS, Android, Windows and macOS, writing tutorials, buying guides and reviews for Macworld and its sister site Tech Advisor.
